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1. Training Overview
The program combines training preparation modules and live training sessions. New customers will go through the training preparation exercises in each module and once complete, will meet with a trainer for a hands-on review of the content.
3. Live Training Sessions
There are three Live Training Sessions with a Stacks Trainer:
Training Session 1: Getting Started (60-minute session)
This session covers orientation, configuration, setup, and integrations.
Training Session 2: Building a Foundation (60-minute session)
This session covers information architecture and creating content.
Training Session 3: Completing the Experience (60-minute session)
This session covers a selection of stacks signature tools. The session will be customized for the customer and may include: event management, room bookings, search configuration, RSS feeds, Index pages, databases, and more.
2. Training Preparation Modules
There are four Training Preparation Modules:
Introduction: Support and project planning
Module 1: Introduces configuration, setup, and integrations
Module 2: Introduces information architecture and creating content
Module 3: Introduces Stacks Signature Tools
Each Training Preparation Module Involves:
Exploring the features of your Stacks website
Project Planning - creating a step by step plan for your web design project
Action items and homework to be completed. Homework involves reading, watching videos, managing your project, and creating content and pages for your website.
All homework and action items must be completed before booking the next training session.
Stacks Support Materials
Introduction to Support
- Stacks Support Portal Access the ticketing system, platform updates and more.
- Stacks Academy Watch video tutorials highlighting the platform, features, and integrations.
- Stacks Training Portal Access training materials, training updates, the user manual, and web design resources here.
- Stacksdiscovery.com Find news and information about Stacks on our Stacks website.
Stacks Support Portal
Welcome to the Stacks Support Portal
Ticket Submission for these types of issues:
The Stacks ticketing system allows customers to submit requests to the Stacks Technical Support Team. There are a number of different ticket types that can be submitted, ensuring you and your team receive the support they need including:
- technical issue
- service request
- how to
- enhancement request
Platform Updates including Release Notes + Archive
Stay up to date with the latest platform, security and feature updates with Stacks release notes. For the latest updates and enhancements made, view the release notes and archive for details.
Enhancement Queue + Overview
Looking to take make an enhancement to your Stacks site? Want to take a feature or tool to the next level? Stacks takes enhancement requests, and upon approval, queue them, and keep you and your team up to date with where they are at in the development process. Check out this section today to see what enhancement will roll out next for Stacks!
Platform Tips & Tricks
Looking to take your site’s user experience to the next level? Check out our Tips & Tricks section for the latest ranging from beginner to advance levels.